Support tiers to meet your expectations

Here at EFFIXENT we care about how you expect us to support your maritime operation.

We have different tiers of competent support available to assist in any situation in the shortest possible time.

STANDARD

The default support tier included with any type of licensing

Included in subscription
  • Raise issue via widget
  • Raise issue via ticket
  • SLA: as per contract terms
  • Support hours: 08:00 - 15:00 GMT+1
  • Support days: Mon - Fri

PREMIUM

Advanced tier with faster response and escalation times

Negotiated separately
  • Service manager
  • Dedicated support e-mail address
  • SLA: increased availability
  • Support hours: extended
  • Support days: negotiated